Return Policy
Returns Policy
If you have received an incorrect order or a defective product in your order, please complete the online returns form where you will be given Product Return instructions.
Do not send products without first registering the return request via the online form and before a representative has contacted you, as they will not be accepted.
You have 14 calendar days from the date of receipt of the product to complete the online form. Our team will receive your request and contact you within 5 working days.
Returns are made exclusively for products that have not been opened, have not been purchased at a reduced price – offer/discount, do not belong to the Outlet category and within 14 calendar days. In case of opening the package or beyond 14 calendar days, returns will not be accepted.
When returning products, you are solely responsible for their safe delivery and proper packaging. Returns of worn, altered and cured products will not be accepted.
Product Returns at www.laloo.gr concern products purchased exclusively from our online store and no return will be accepted that will concern another point of sale.
Incorrectly completing the online form may delay the processing of your request.
Conditions for Returning products whose packaging has not been opened
If you wish to return an unopened product, please complete the online form and follow the steps. Have your proof of purchase available, as you will be asked to show it to complete the return process.
Our team will receive your online request and contact you within 5 working days. For this return, you are responsible for the shipping costs of the package.
After a technical check, as long as it is certified that the product is in its original condition and packaging, we inform you and a replacement is made with another product of equal or greater value.
Refund requests via phone, email, social media will not be accepted.
Returns of cosmetic products (Gel Polishes, Nail Polishes, Acrygel, Gel, Acrylics) are not accepted, as well as Outlet products or products bought at a discount.
Refunds are not made for non-defective products and as long as their packaging has not been opened. You can choose products of equal or greater value.
Conditions for returning defective products
If you have found that you have received a defective product, please complete the online form and follow the steps. Have your proof of purchase and photos showing the problem you are experiencing available, as they will be required to complete the return process.
Our team will receive your online request and contact you within 5 working days. For this return, you are responsible for the shipping costs of the package.
After a technical check, as long as it is certified that the product is defective, we inform you and after consultation a replacement or refund is made. In addition, you will be refunded the amount of the shipping costs.
Refund requests via phone, email, social media will not be accepted.
Incorrect Order Return Conditions
If upon receipt of your order you found that a product is missing or you received a different product than the one you ordered, fill out the online form and follow the steps. Please have your proof of purchase and photos showing the problem you are experiencing available, as they will be required to complete the return process.
Our team will receive your online request and contact you within 5 working days giving you. For this particular return, you do not bear the transport costs of sending the package.
In case the product to be replaced has a different price, you will be informed by phone about the methods of paying the difference in the amount.
If you have an item in your package that you did not order, you will be asked to return it to the carrier when your new package is delivered. Please do not use it, as in this case its return will not be accepted and the relevant consideration will have to be paid.
Terms of Returns
1. The consumer may withdraw from the credit agreement within a period of 14 calendar days without stating the reasons for withdrawal.
This withdrawal period begins:
a) from the day of concluding the credit agreement or
b) from the day on which the consumer receives the terms of the contract and the information of article 10 of this decision, if this day is later than the date of conclusion of the contract.
2. If the consumer exercises the right of withdrawal, he must:
a) in order to proceed with the withdrawal before the expiry of the period provided for in paragraph 1 of this article, to inform the creditor accordingly based on the information provided by the creditor in accordance with article 10 paragraph 2 point p) of this decision, in any manner that can be proven under applicable law. The 14-day deadline is presumed to have been met provided that the above notification, provided it has been submitted in writing or on another durable medium, made available to the creditor and to which the creditor has access, has been sent before the expiry of the deadline, and
b) to pay the creditor the principal and the accrued interest on that principal from the date the credit is taken up until the date the principal is repaid to the creditor without undue delay and at the latest within 30 calendar days of sending the notice of withdrawal to creditor. Interest is calculated based on the agreed lending rate. The creditor is not entitled to any other compensation from the consumer in the event of withdrawal, apart from compensation for non-refundable fees paid by the creditor to any public administrative agency.
3. If the creditor or a third party provides an additional service related to the credit agreement based on an agreement between the third party and the creditor, the consumer is not bound by the additional service agreement if he exercises the right to withdraw from the credit agreement in accordance with this article.
4. As long as the consumer has the right of withdrawal in accordance with paragraphs 1, 2 and 3 of this article, article 3 paragraph 4 and article 4a paragraphs 6 and 7 of Law 2251/1994, as applicable, do not apply for the protection of consumers when concluding contracts outside a commercial establishment and when concluding contracts at a distance.
5. This article applies without prejudice to any provisions in force on contracts that set a deadline during which the performance of the contract cannot begin.
In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (ADR) process is now provided throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution (platform ODR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Order Cancellation Policy
You may cancel your order within 48 hours of placing it, only through one of the following methods:
By email at info@laloo.gr
By phone at +30 210 2523940, Monday to Friday, 10:00–18:00 (GMT+2)
Please note: Cancellations via social media messages (Instagram, Facebook, etc.) will not be accepted.
Cancellations are only valid if the order has not yet been shipped. If the order has already been dispatched, our Return Policy applies, including the procedures for product returns or refunds.
Important: In all cases of product return, shipping costs are borne by the customer.